At Anna Explore, we aim to deliver your travel and outdoor gear quickly, safely, and reliably. Please review our shipping policy for information about delivery timelines, fees, and more.
1. Shipping Coverage
If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.
2. Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
Delivery typically takes 3–7 business days after order dispatch, depending on your location. Remote or rural areas may experience slightly longer delivery times.
4. Shipping Charges
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Standard shipping charges may apply based on your delivery location and order size.
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Shipping costs (if any) will be displayed during the checkout process.
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All orders are Cash on Delivery (COD) only. No advance payments are accepted.
5. Order Tracking
Once your order is dispatched, you will receive an SMS or email (if applicable) with tracking information and estimated delivery details.
6. Delays
While we strive to meet our delivery timelines, there may be occasional delays due to:
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Weather conditions
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Courier issues
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High demand periods (holidays or sales)
We are not responsible for delays caused by courier services or circumstances beyond our control, but we will assist you in resolving issues promptly.
7. Undeliverable Packages
If a package is undeliverable due to incorrect shipping information or unavailability at the time of delivery, the order may be returned to us. We will attempt to contact you for redelivery instructions.
8. Contact Us
If you have any questions about your order or our shipping process, please get in touch:
Email: [email protected]