Return and Refund Policy

Thank you for shopping with Anna Explore. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and obligations.

1. Eligibility for Returns
   We accept returns only for the following reasons:

• The product is defective or damaged upon arrival

• The wrong item was delivered

To be eligible for a return:

• You must contact us within 3 days of receiving the item

• The item must be unused and in its original packaging

• Proof of purchase (order confirmation or invoice) must be provided

2. How to Initiate a Return
   To request a return, please contact our customer service at:

[email protected]
Subject Line: Return Request 

Please include:

• Your full name

• Order number

• Reason for the return

• Photographs (if the item is damaged or incorrect)

3. Return Process

• Once your return request is approved, we will coordinate a pickup or advise on the return method

• The item must be returned in its original packaging, unused, and in resellable condition

• We do not accept returns for change of mind or items damaged after delivery due to misuse

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status

• Refunds are only applicable to the product cost; shipping or delivery fees are non-refundable

5. Non-Returnable Items
   Certain items may be non-returnable due to hygiene or safety reasons (personal-use gear, opened consumables). This will be clearly mentioned on the product page where applicable.

6. Late or Missing Refunds
   If you haven’t received your refund within 7 business days of approval

• If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]

7. Contact Us
   If you have any questions about our return and refund policy, feel free to reach out:

Anna Explore
[email protected]